Always There for You

Service & Support

Personal, proactive and fast — from initial consulting through commissioning to long-term support.

What We Offer

Service with Foresight

We support you with consulting, commissioning, technical support and long-term maintenance.

Consulting

Individual analysis of your requirements and recommendation of the optimal solution.

Installation

Professional on-site commissioning — fast, reliable and fully documented.

Support

Technical support via phone, email and remote access — also via WhatsApp

Maintenance

Regular maintenance and updates for long-term reliability of your systems.
Software & updates

Update Manager

Firmware updates for CASH devices via the Update Manager — free in our download area.

Download Update Manager All software downloads
Friendly team member in hospitality
Availability

Get in touch with our support team

Monday to Friday, 8:00 – 17:00 – by phone, email or WhatsApp.

Phone +49 201 36149 0
Email info@ratio-tec.de
WhatsApp QR code for ratiotec support
Support Ticket

Create a Ticket

You can use this form to receive an automatic ticket number for repair or return shipments. For general or technical enquiries, please use our contact form.

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